Where do you deliver to?
We deliver to Singapore, Malaysia, Indonesia, Thailand, Philipine, Brunei, Hong Kong and Korea.
What do I do if my package or product is damaged during shipment?
On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.
How long does shipping take?
Singapore: We aim to deliver the items to you within 2 – 4 working days from the date you order.
**delivery time might take longer during sale periods, holidays and bad weather
Malaysia, Indonesia, Thailand, Philipine, Brunei, Hong Kong and Korea: 3-10 working days
How much does shipping cost?
Singapore: S$5.00 (Free delivery for orders above S$100.00)
Malaysia, Indonesia, Thailand, Philipine, Brunei, Hong Kong and Korea: S$30.00 (Free delivery for orders above S$150.00)
Other countries: please email us at firstname.lastname@example.org.
How do I track my order?
- For Singapore, you can contact us for your delivery status.
- For other countries, click here (www.aramex.com) to track your order.
Can I request a specific delivery time?
For Singapore deliveries, you can select the following time-slots at check out: 9-2pm, 2-6pm or 6-10pm. Our drivers will also contact you prior to their arrival.
Will you contact me prior to delivery?
Our driver will contact you via sms/call 30-60 minutes before arrival and will call you upon arrival.
What is the return and exchange policy?
For incorrect or defective items shipped, we have a 7-day return policy upon receipt of the order, subject to the following terms and conditions:
- o Item must be in its original purchase condition. All packaging must be unopened, unused, unmarked and not defaced in any manner.
- o Items purchased as part of a set or multi-item pack have to be returned as a whole set.
- o This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on leshoppe.com.
- o If you have suffered from an allergic reaction, please send us a detailed description of what occurred along with pictures to email@example.com . Leshoppe will communicate this immediately to the brand to help find an appropriate solution. Please note, in certain instances, a medical certificate may be requested.
- o We do not accept returns if you changed your mind about a product.
Is it safe and secure to shop at Leshoppe?
Yes, your personal information is kept secure and private during whole checkout process. We work with Paypal Payment solution and we do not share or sell your personal details to any third party.
What kind of payment methods may I use when shopping at Leshoppe?
We accept payment via PayPal.
Will I receive an official receipt or confirmation email for my order?
You will receive a confirmation email with your delivery details shortly after your payment has been processed.
What is the currency conversion rate?
Currency conversion base on local bank rate.